e2bed's Privacy Policy

1. Types of Information Collected

e2bed collects various types of information, which can be divided into the following two main categories:

1.1 Personal Identity Information

During account registration and verification, we may collect the following information:

• Full name (matching the national identity card)
• Date of birth (for age verification — only persons aged 21 or above are permitted)
• Valid email address
• Mobile number
• Copy of national identity card or passport (for KYC verification)
• Financial transaction details (bKash number, Nagad number, Rocket number, Upay number, or bank account information)

1.2 Technical and Usage Information

Information collected automatically while you use our site:

• IP address and device identification information
• Browser type and version
• Operating system information
• Time spent on the site and list of pages visited
• Game history and betting activity
• Transaction history (deposits and withdrawals)
• Cookie and session data

1.3 Communication Information

When you contact our customer service — via live chat or email — a record of that conversation may be stored. This is used to improve service quality and to provide you with better support in the future.

2. How Information Is Collected

e2bed collects information in the following ways:

We never collect irrelevant or excessive information. Every piece of information collected has a clear and legitimate purpose as described in this Policy.

3. Purpose of Using Information

e2bed uses the information collected for the following purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing accounts
• Providing betting and gaming services
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers
• Managing the VIP program

3.2 Fulfilling Legal Obligations

• Ensuring age verification (21+ age rule)
• Complying with anti-money laundering (AML) regulations
• Detecting and preventing fraud
• Completing KYC (Know Your Customer) verification
• Meeting applicable legal obligations

3.3 Communication and Customer Service

• Resolving your requests and complaints
• Sending important account updates
• Notifying you of changes to new policies or terms
• Sending promotional communications subject to your consent

3.4 Platform Improvement and Security

• Analyzing and improving site performance
• Identifying and resolving technical issues
• Ensuring protection against unauthorized access and cyber threats
• Managing responsible gaming tools

4. Information Storage and Security

e2bed has adopted industry-standard technical and organizational measures to ensure the security of your personal information. Our security infrastructure includes the following:

• SSL/TLS Encryption: All data transmission between your browser and our servers is secured by industry-standard SSL encryption.
• Data Encryption: Sensitive personal information is stored in encrypted form on our servers.
• Access Controls: Only authorized personnel can access your information, and only to the extent necessary.
• Regular Security Reviews: Our systems undergo regular security audits.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active.

However, no method of data transmission over the internet is 100% secure. We take every possible security measure, but a complete guarantee of security cannot be given. If you have any security concerns, please contact us immediately.

To keep your account secure, use a strong password, do not share it with anyone, and make sure to log out after using an unfamiliar device.

5. Sharing Information with Third Parties

e2bed does not sell your personal information. Information is shared with third parties only in the following limited circumstances:

5.1 Payment Providers

Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer services to process financial transactions. These providers are governed by their own privacy policies.

5.2 Technology and Software Partners

Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, Ezugi) may receive the technical information necessary to deliver their services on our platform. They do not receive your personal identity information.

5.3 Legal Obligations

In response to a court order, legal investigation, or a legitimate request from a government authority, we may be required to disclose necessary information.

5.4 Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred. We will inform you in advance in such circumstances.

For any purpose other than those listed above, we will obtain your explicit consent before sharing your information with a third party.

6. Cookies and Tracking Technologies

The e2bed website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

6.1 Types of Cookies

• Essential Cookies: Essential for operating the basic functions of the site. Maintaining login sessions and ensuring security fall under this category.
• Performance Cookies: Collect information about site usage that helps us improve our services.
• Functionality Cookies: Remember your preferences and settings, such as language preference.
• Analytics Cookies: Used to understand overall traffic patterns. They do not identify individuals.

6.2 Cookie Controls

You can accept, reject, or delete cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

7. Your Rights

As a user of e2bed, you have certain important rights regarding your personal information:

7.1 Right of Access

You can find out at any time what information we are storing about you. Upon a written request, we will provide you with a copy of your stored information.

7.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you can request that it be corrected. Many details can be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this right may be limited in cases involving legal obligations, ongoing disputes, or records of financial transactions.

7.4 Right to Object to Processing

You can object at any time to the use of your information for marketing or promotional purposes. We will act on your request in a timely manner.

7.5 Right to Data Portability

You have the right to request your information in a structured, commonly used format.

To exercise any of the above rights, email us at [email protected] or contact us through our live chat. We will endeavour to respond to your request within 30 days.

8. Protection of Minors

e2bed is a platform operated exclusively for persons aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification is mandatory at the time of account registration. An account will not be activated unless proof-of-age documents are submitted during the KYC process. If, for any reason, information belonging to a person under 21 enters our system, it will be deleted immediately and the associated account will be closed.

If you suspect that a minor is using e2bed, please notify us immediately at [email protected].

9. Data Retention Period

e2bed retains your personal information only for as long as it is necessary or legally required. The retention period depends on the type and purpose of the data:

• Active account data: Retained for the entire duration that the account remains active.
• Financial transaction records: Retained for a specified period after account closure in accordance with legal requirements.
• KYC documents: Retained for the period required under legal obligations.
• Technical logs: Generally retained for a short period and then deleted.
• Marketing preferences: Until you withdraw consent or the account is closed.

Once the need for data retention has ended, the data is securely deleted or permanently anonymised.

10. Policy Changes

e2bed reserves the right to update this privacy policy from time to time. Changes may occur due to legal requirements, changes in business practices, or the adoption of new technologies.

In the event of significant changes, we will:

• Publish the updated date on this page;
• Send a notice to your registered email;
• May display a notification on the site.

Continued use of the site after any changes will be considered as your acceptance of the new policy. You are therefore advised to review this page regularly.

11. Contact

If you have any questions, comments, or concerns about this privacy policy, or if you wish to exercise your rights, please contact us through the following: